For Ages 21+ Safe Play 24/7 Support

fb999's Commitment to Responsible Gambling

Gambling is for entertainment — not to cause financial problems or stress. fb999 believes it is important for every player to know their limits and play accordingly. On this page you will find tools to keep yourself protected, warning signs to watch for, and ways to get help.

21+

To open an account on fb999 and take part in any casino or betting activity,
the minimum age is 21.

Important Notice: All betting and casino activities on fb999 are exclusively for individuals aged 21 or above. Minors are strictly prohibited from opening accounts or participating in any games. If you believe someone underage is using this site, please notify our support team.

Protection Tools

Set Your Own Limits

fb999 gives you several self-control tools so you can define the boundaries of your own play. To activate these tools, contact our 24/7 live chat or email support.

Deposit Limit

Set the maximum amount you can deposit per day, week, or month. Lowering the limit takes effect immediately; increasing it requires a 24-hour wait.

Deposit Control

Session Time Limit

Decide how long you can play in one session. Once the set time is up, the system will automatically prompt you to take a break.

Time Management

Self-Exclusion

Option to close your account for a fixed period or permanently. Logging in during this time is completely impossible — no exceptions.

Account Protection

Loss Limit

Betting will stop automatically once you have lost a set amount. This limit protects you from large losses.

Loss Control

Cooling-Off Break

If you want to take a short rest, set a cooling-off period of 1 to 30 days — your account will not be active during this time.

Short-Term Break

Reality Check

You will receive pop-up notifications at set intervals — showing how long you have been playing and your total spend so far.

Awareness Alert
Limit Request

Activate a Limit Right Now

Fill in the form below and send it to our support team. We provide assistance in Bengali and English via 24/7 live chat and email. Limits are usually activated within a few hours.

According to fb999's Terms and Conditions, no promotional emails or messages are sent during a self-exclusion period.

Enter your username
Deposit Limit / Self-Exclusion / Cooling-Off
7 days / 30 days / Permanent
Provide details if needed…

This form is for illustration only. To activate a limit, please use our 24/7 live chat or email support directly.

Warning Signs

When Should You Be Careful?

Gambling problems do not appear suddenly — they grow gradually. If you notice the signs below in yourself or someone you know, seek help straight away.

Repeatedly placing larger bets to recover lost money, which often leads to even greater losses.

Hiding your gambling habits from family or friends, or lying about how much you have spent.

Using money set aside for bills, food, or rent for betting — struggling to cover everyday expenses.

Feeling restless, irritable, or unable to sleep when not gambling — unable to focus on anything else.

Gambling with borrowed money or by draining savings, and expecting winnings to repay the debt.

Repeatedly failing to cut back or stop gambling — unable to follow through on your own decisions.

Our Approach

fb999's Commitment to Responsibility

fb999 is an entertainment platform. Cricket betting, slots, or live casino — everything here is for enjoyment. But we know that, like any game, betting carries the risk of addiction. That is why fb999 places player protection as its top priority and encourages every member to play within their means.

We believe responsible gambling is not just about setting limits — it means enjoying entertainment with awareness, making informed decisions, and keeping your financial wellbeing in mind. If you are interested in learning more about our platform's values and goals, visit our About fb999 page.

Every player's experience is different. Some bet once or twice a week, others spend a little time each day — in either case, staying within a set budget is essential. The tendency to place bigger bets to recover losses is one of the main signs of a gambling problem. Remember, betting is not a reliable source of income — it is for entertainment only.

If you feel you are losing control over your gambling or are under financial pressure, do not wait — speak to a trusted family member. Also seek help from a professional counselling service. Mental health organisations in Bangladesh can assist with counselling and rehabilitation. You will find more answers about responsible gambling in our FAQ section.

fb999 takes your privacy very seriously. Information about self-exclusion or limit-setting is kept completely confidential. Under our Privacy Policy, no personal information is shared with third parties. Keeping your information secure is our responsibility.

fb999 is strict about protecting minors. Age is verified at registration, and additional documents may be requested if needed. If there are children or teenagers in your home, use password protection on your device and make a habit of logging out.

Our Commitment

What fb999 Does For You

Our commitment to responsible gambling is not just words — it shows in every step we take.

1

Age Verification: We verify age at registration and at any other time as needed, to ensure minors cannot use the platform.

2

Honouring Self-Exclusion: Once self-exclusion is activated, there is no way to log in before the set period ends — that is our commitment.

3

Trained Support Team: Our 24/7 live chat and email support team can assist in Bengali and English and is trained to give sensitive guidance on responsible gambling.

4

Honest Promotions: fb999 never runs misleading or addiction-driven advertising. Bonuses and offers are always presented with clear terms.

Get Help

Where to Turn If You Need Help?

You do not have to face a gambling problem alone. The resources below can provide real support.

fb999 Live Chat Support

Contact our 24/7 live chat at any time. Get help in Bengali for setting limits, self-exclusion, or closing your account.

Active 24 hours, 7 days

Email Support

Support is also available by email alongside live chat. Send any responsible gambling request by email and we will respond quickly.

[email protected]

Family and Loved Ones

Speak openly with a trusted family member. Support from someone close to you is the greatest asset in overcoming a gambling problem.

Professional Counselling

Mental health specialists and counsellors in Bangladesh can help with addiction treatment. Contact a local mental health organisation.

Support Groups

Support groups made up of people who have overcome addiction offer a space to share experiences and find encouragement.

Self-Assessment

Try to understand for yourself how much gambling is affecting your life. Professional counsellors can help with this assessment.

Q&A

Common Questions About Responsible Gambling

There are two types of self-exclusion — fixed-period (e.g. 30 or 90 days) and permanent. Once a fixed-period exclusion ends, you can reactivate your account. However, if you choose permanent self-exclusion, your account will be closed for good. Please consult our live chat support before choosing either option.

Yes, lowering a deposit limit always takes effect immediately. However, increasing a limit is subject to a set waiting period (usually 24 hours) — this is to prevent a hasty decision from causing serious harm.

Yes, if you are unable to make the request yourself, an adult family member can contact us via email or live chat on your behalf. If they provide your account details and a written request, we will act promptly.

Ask yourself a few questions: Am I spending beyond my budget? Do I feel the urge to keep playing after a loss? Am I lying to family about my gambling? Is my sleep or work being affected? If the answer to even one of these is yes, it is time to seek professional help. Our support team speaks Bengali and keeps all information confidential.

After self-exclusion is activated, you are given the opportunity to withdraw any unused balance in your account. You can use bKash, Nagad, Rocket, or Upay for the withdrawal. Funds are usually sent within 1 hour. Contact the support team for more details.

No, all activities on fb999 are strictly for users aged 21 and above. Age is verified at registration, and a national identity card or other documents may be requested if needed. Accounts created by minors will be cancelled and deposited funds will not be refunded.