fb999 Privacy Policy

01 Types of Collected Information

We collect certain information when you create an account and use services on fb999. The purpose of collecting this information is to manage your account properly and ensure the security of the platform.

1.1 Information You Provide Directly

The information you provide yourself during the registration process includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address and national identity card details
• Payment information — such as bKash, Nagad, Rocket, or Upay number

1.2 Automatically Collected Information

When you use the fb999 site or app, certain technical information is collected automatically:

• IP address and device type
• Browser name and version
• A log of which pages on the site were visited and when
• Cookie and session-related data

1.3 Identity Verification Information

To maintain a safe environment and prevent access by those under 21, fb999 verifies identity when required. A copy of a government-recognised identity document may be requested during this process. We follow a responsible gaming policy and are committed to protecting minors.

02 Purpose of Using Information

fb999 uses collected information only for necessary and specific purposes. Selling information to third parties or sharing it without permission is against our policy.

2.1 Account Management

The information provided is used to open your account, verify login, recover passwords, and ensure account security.

2.2 Transaction Processing

Your payment information is used to complete deposits and withdrawals. The minimum deposit at fb999 is ৳300 and the minimum withdrawal is ৳1,000. All transactions are completed through secure encryption.

2.3 Customer Support

If you request assistance via live chat or email, relevant account information is used to resolve your query. fb999's support team provides service in Bangla and English 24/7.

2.4 Fraud Prevention and Security

Information is analysed automatically to detect unusual transactions or suspicious activity. This is essential for protecting all users' accounts.

2.5 Service Improvement

Information is used to analyse usage patterns and improve the site's performance and user experience. This analysis is not personally identifiable.

03 Data Protection Methods

fb999 follows industry-standard technology and processes for data protection. Our security framework operates on the following levels:

3.1 SSL Encryption

All data transferred on the site is encrypted using SSL (Secure Socket Layer) technology. You can tell the connection is secure when you see a padlock icon in your browser's address bar.

3.2 Data Storage

Personal information is stored in encrypted form on secure servers. Firewalls and access control systems are in place to prevent unauthorised access.

3.3 Staff Access

Only staff who need it can access specific information. All access is logged and reviewed regularly.

3.4 Security Reviews

The security of our systems is tested regularly and any vulnerabilities are resolved quickly. We treat data protection as an ongoing process.

04 Sharing Information with Third Parties

fb999 does not sell your personal information to third parties for commercial purposes. In the limited situations below, certain information may be shared with specific parties:

4.1 Payment Processors

Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the respective service providers. These organisations follow their own privacy policies.

4.2 Technology and Infrastructure Services

Organisations that fb999 works with for server, cloud storage, and analytics services are bound by strict confidentiality agreements.

4.3 Legal Obligations

If fb999 receives a lawful order from a competent authority under the laws of Bangladesh, it is obliged to provide the required information. In such cases, decisions are always made after taking legal advice.

4.4 Fraud Prevention Agencies

If serious fraud or money laundering is suspected, information may be shared with the relevant investigative agencies. This is necessary to protect the interests of all users.

05 Cookie Policy

The fb999 website uses cookies. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

Cookies that are essential for running the core functions of the site — such as maintaining login sessions, security verification, and saving preferred language. Without these cookies, the site will not work properly.

5.2 Functional Cookies

Functional cookies are used to remember your preferences and settings. These make your experience easier each time you visit.

5.3 Analytics Cookies

Analytics cookies are used to understand which pages are used most and how users navigate the site. This information is analysed in aggregate and is not individually identifiable.

5.4 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.

06 Your Rights and Choices

Every user registered on fb999 has certain rights over their own information. We respect these rights.

6.1 Right to Access Information

You can contact us at any time to find out what information about you is stored on fb999.

6.2 Right to Correct Information

If your profile contains incorrect or outdated information, you can request a correction. Some information can be changed directly from account settings.

6.3 Right to Close Account

You may close your fb999 account if you wish. Once the account is closed, information processing for active use stops, but some information may need to be retained for a specific period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

You can request to opt out of promotional emails or SMS if you wish. However, important messages related to your account or transactions will continue.

07 Data Retention Period

fb999 does not retain your information indefinitely. The retention period is determined based on its purpose and applicable legal requirements.

7.1 Active Accounts

All information necessary to provide services is retained while your account remains active.

7.2 Inactive or Closed Accounts

If an account is closed or has been inactive for a long time, transaction and identity-related information is retained for the period specified by applicable law. Once that period has passed, the information is securely deleted or anonymised.

7.3 Legal Disputes

If any legal claim or dispute is ongoing, the relevant information is retained until that process is concluded.

08 Protection of Minors

All services on fb999 are for persons aged 21 years or above only. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If it is ever found that information of a minor has been collected, that account is closed immediately and the related information is deleted. The responsible gaming guidelines page has more detail on this.

09 Changes to This Policy

fb999 reserves the right to update this privacy policy when necessary. If there are significant changes, we will notify you by posting a notice on the site or by sending a message to your registered email and mobile.

The date of each update will be noted at the top of this page as "Last updated". Continuing to use the site after a policy change means you are accepting the updated policy.

We also recommend reading the Terms and Conditions page for a full understanding of our service terms, as the privacy policy and terms of service apply together.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Live Chat

For the fastest response, use fb999's 24/7 live chat support. Assistance is available in both Bangla and English.

Email

For written privacy-related requests, email us at: [email protected]

When sending a request by email, please include your registered mobile number and the subject of your account query so we can resolve it quickly.

Response Time

fb999 aims to respond to formal privacy-related requests as quickly as possible. An initial reply is usually sent within business days.

For answers to general questions about fb999, visit the Frequently Asked Questions (FAQ) page.